- How can I return an item?
You can request a return within 7 days of receiving your item. Please contact our customer support team at support@timule.shop, and we will provide a return authorization and further instructions. - What should I pay attention to when returning an item?
Returned items must be unused and in their original packaging. Please ensure that your item is accompanied by your original proof of purchase (such as a receipt or order confirmation email). We will review your return upon receipt. - When will I receive my refund?
Once we have received and confirmed that the returned item is eligible for a return, your refund will be processed within 7 business days. Refunds will be credited to your payment method, and the time it takes may vary depending on your bank. - Who is responsible for return shipping?
Return shipping is the customer’s responsibility, unless the return is due to an incorrect item or damaged item. - Can I cancel my order?
If you wish to cancel your order, please contact us as soon as possible. We will do our best to process your request, but once the order has been shipped, you will not be able to cancel the order and will be subject to our return policy. - When will my order be shipped?
All orders will be processed and shipped within 1-3 business days of confirmation. You will receive a confirmation email when your order is shipped, which will include tracking information.
- My item was damaged during shipping, what should I do?
Please contact customer support immediately at support@timule.shop. Please provide photos of the item and order information and we will help you resolve the issue.
- What payment methods do you accept?
We accept a variety of payment methods, including credit cards, debit cards, etc. Please select the payment method that is convenient for you during checkout.
- How can I contact customer support?
If you have any further questions or need assistance, please contact our customer support team by email at support@timule.shop or by calling (425) 565-2211.