Thank you for choosing Timule LLC! We want you to be satisfied with your purchase. If you are not satisfied with your purchase, we offer a simple refund and return policy. Please read the following terms carefully:
- Refund and Return Period
If you wish to return your purchase, please submit a refund request within 7 days of receiving the item. - Return Requirements
Items must be in their original condition, unused, undamaged, and in their original packaging.
You must provide your original proof of purchase (such as your receipt or order confirmation email) when returning an item. - Return Process
To return an item, please follow the steps below:
Contact Customer Support: Please contact our Customer Service team at support@timule.shop or call (425) 565-2211 with your return request and your order information.
Obtain a Return Authorization: We will provide you with a Return Authorization number and a detailed return address.
Returning an Item: Ship the item to the address specified with tracking and insurance to prevent loss or damage during shipping.
- Refund Processing
Once we receive the returned item and confirm that it is eligible for return, we will process your refund within 7 business days.
The refund will be credited to the original account you paid from, and the exact time it takes to be credited to your account will depend on your bank or payment processor. - Shipping Costs
Original shipping costs are not refundable, and shipping costs for returns are the responsibility of the customer, unless the return is due to the wrong item or the item is damaged. - Non-Returnable Items
The following items are not eligible for refunds or returns:
Any opened or used item
Gift cards or other non-material items - Customer Service
If you have any questions or need assistance with our refund and return policy, please feel free to contact us:
Email: support@timule.shop
Phone: (425) 565-2211
Thank you for choosing Timule LLC! We are committed to providing you with a quality product and customer experience.